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Returns Policy

Returns & Cancellation Policy

We are committed highest level of service and customer satisfaction.
Please read our terms and conditions and returns policy before placing an order.

Our products are all custom made so we can only offer returns/refunds if:
a) the product does not match the order, or
b) the product is faulty


If the product(s) delivered does not match your order please contact us via email outlining the problem and we will arrange the return or replacement of said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through for our customer services team to assess. In the unlikely event that a solution cannot be found the items can be returned.
 
We cannot take any action on an order until all of the goods are returned for inspection.  Following the return of the goods a thorough assessment will take place following which we will deem whether the return is valid or not.
 
If the problem relates to a production issue then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced we retain the right to solely offer a re-print when seeking to rectify any problem with an order.
 
A refund will be offered only when an order is cancelled prior to any work being undertaken.  If you need to cancel an order you should contact customer services as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.


If an order has been placed by the customer and subsequently produced a refund will not be offered on cancellation as in most cases the goods are custom-made to clients specifications and not stock items that can be re-sold.
 
Any problem with an order should be outlined within 24 hours of receiving the goods.
 
Failure to inform us of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

We do not accept returns on samples or sample packs.
 
Delivery
Please note that we cannot accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on our part or any agent acting on behalf of the company.

 

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